Terms of Service

Last updated 10 August 2026

These terms govern your use of the Keltikos website, our software and subscription products, and any development or support services we provide. Please read them before purchasing. By buying from us, creating an account, or using our software, you agree to them.

1. Who we are

We are Keltikos Software Ltd ("Keltikos", "we", "us"), a private company limited by shares registered in Cyprus under registration number HE 496195, with its registered office at Onisiforou Center, Floor 2, Neofytou Nikolaidi & Theodorou Kolokotroni, Agios Theodoros, 8011 Paphos, Cyprus. You can reach us at info@keltikos.com.

In these terms, "you" means the person or company purchasing from us or using our software. Where you are acting for a business, you confirm you have authority to bind that business.

2. What we supply

We supply three kinds of thing, and different clauses apply to each:

Subscriptions — access to our hosted software (SaaS), billed on a recurring basis.
Licences — WordPress plugins and themes, supplied as downloads, usually with a period of updates and support.
Services — development, support and consultancy work performed for you.

The specific product page, order confirmation or written proposal describes what you are buying. Where it conflicts with these terms, that document takes precedence for the work it covers.

3. Your account

Some products require an account. You are responsible for keeping your credentials secure and for activity that occurs under your account. Tell us promptly at info@keltikos.com if you believe your account has been compromised.

You must give accurate registration and billing information and keep it current. We may suspend an account where information is materially inaccurate.

4. Acceptable use

You agree not to:

use our software to break the law, or to infringe anyone's rights;
attempt to gain unauthorised access to our systems, or to other customers' data;
interfere with or place unreasonable load on our infrastructure;
resell or sublicense access to a hosted product except where we have agreed in writing;
remove or obscure notices of ownership or licensing in software we supply.

Security research conducted in good faith against your own account is welcome — please report findings to info@keltikos.com rather than disclosing them publicly first. We will not pursue good-faith researchers who follow that route.

5. Fees, taxes and VAT

Prices are shown at the point of purchase. Unless stated otherwise, prices are exclusive of VAT and any other applicable taxes, which are added at checkout where they apply.

Where VAT applies to your purchase, and for supplies of digital services within the EU, VAT is charged at the rate of the customer's own member state and accounted for by us under the EU One Stop Shop (OSS) scheme. Business customers with a valid VAT number registered outside Cyprus may be charged under the reverse-charge mechanism, in which case you are responsible for accounting for the VAT.

Payments are processed by our payment providers. We do not receive or store your full card details.

6. Subscriptions, renewal and cancellation

Subscriptions renew automatically at the end of each billing period until cancelled.
We will charge the payment method on file on each renewal date at the then-current price.
If we change the price of an existing subscription, we will tell you at least 30 days before it takes effect, and you may cancel before then.
You may cancel at any time. Cancellation stops future renewals; your access continues until the end of the period you have already paid for.
If a payment fails, we may retry it and may suspend access until it succeeds.

Refunds are covered separately in our Refund & Cancellation Policy.

7. Refunds

We offer a 30-day money-back guarantee on subscriptions and licences. The full terms, including how services are treated and how to make a request, are in our Refund & Cancellation Policy, which forms part of these terms.

If you are a consumer, you also have statutory rights of withdrawal that exist independently of our guarantee. Those are explained in the refund policy and are not affected by anything in these terms.

8. Licences and intellectual property

Our software

We retain ownership of our software, our brand and our documentation. Nothing in these terms transfers ownership to you.

WordPress plugins and themes

PHP code in our WordPress plugins and themes that derives from WordPress is licensed to you under the GNU General Public License, version 2 or later. What you buy from us is not permission to use the code — the GPL already grants that. What you buy is a period of access to updates, releases and support, together with any assets we supply that are not GPL-covered, such as images, fonts, branding and certain non-derivative components.

Accordingly, we may stop providing updates and support to you when your licence period ends, and we may decline to supply future releases, but we will not seek to restrict your rights under the GPL in respect of code you already have.

Hosted products

For subscription products we grant you a non-exclusive, non-transferable right to access and use the service for your own business purposes for as long as your subscription is active.

Your content and data

You keep ownership of everything you upload or create. You grant us only the licence we need to operate the service for you — to host, transmit, back up and display your content in the course of providing it.

9. Development and support services

Services are described in a written proposal, statement of work or agreed ticket scope. Work outside that scope is chargeable.
Unless the proposal says otherwise, invoices are payable within 14 days. We may pause work on overdue accounts.
Unless we agree otherwise in writing, intellectual property in bespoke work created specifically for you transfers to you on payment in full. We keep ownership of our pre-existing tools, libraries and know-how, and grant you a perpetual licence to use them to the extent embedded in your deliverables.
Estimates are estimates. We will tell you promptly if our view of timing or cost changes materially.
You are responsible for providing timely access, credentials, decisions and content. Delays on your side move our dates.
We will keep your confidential information confidential, and expect the same in return.

10. Availability and changes

We work to keep hosted services available and reliable, but we do not promise uninterrupted service unless we have agreed a specific service level with you in writing. Maintenance, third-party outages and factors outside our control can all cause downtime.

We may change, add to or remove features. If we make a change that materially reduces the core functionality you are paying for, we will give you reasonable notice, and you may cancel and receive a pro-rata refund of any prepaid period you have not used.

If we retire a product entirely, we will give you at least 60 days' notice and a means of exporting your data.

11. Warranties and disclaimers

We warrant that we will provide our services with reasonable care and skill, and that software we supply will materially perform as described at the time of supply.

Beyond that, and to the extent the law allows, our software and services are provided as they are. We do not warrant that they will be free of every defect, that they will meet every requirement you have in mind, or that they will be compatible with every third-party plugin, theme, host or integration.

If you are a consumer, nothing here removes or limits your legal rights in respect of goods, digital content or services that are faulty, not as described, or not fit for purpose. Those rights sit alongside this agreement.

12. Liability

Nothing in these terms limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
anything else that cannot lawfully be limited — including, for consumers, non-excludable statutory rights.

Subject to that, and to the extent the law allows:

we are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or for any indirect or consequential loss;
we are not liable for loss or corruption of data where you have not kept reasonable backups — keeping your own backups is your responsibility;
our total liability arising out of or in connection with this agreement is limited to the greater of the total fees you paid us in the 12 months before the event giving rise to the claim, or EUR 100.

Where you are a consumer, we are responsible for loss that is a foreseeable result of our breaking this agreement or failing to use reasonable care and skill, but not for loss that is not foreseeable.

13. Term and termination

This agreement runs for as long as you hold an account, an active subscription or licence, or ongoing services with us.

You may stop using our software and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these terms — including non-payment or breach of acceptable use — and, where the breach can be put right, you have not done so within 14 days of us asking.

On termination, your right to use hosted services ends. We will make your data available for export for 30 days after termination, after which it may be deleted in line with our Privacy Policy.

14. Data protection

How we handle personal data is set out in our Privacy Policy. Where we process personal data on your behalf as part of providing services to you, we do so as a processor on your documented instructions, and we will enter into a data processing agreement with you on request.

15. Changes to these terms

We may update these terms — for example to reflect new products, or changes in law. The "last updated" date at the top shows when we last did. For changes that materially affect your rights, we will give you reasonable notice by email or in-product before they take effect, and continuing to use the service after that means you accept them. If you do not, you may cancel.

16. Governing law and disputes

This agreement, and any dispute arising out of it, is governed by the law of the Republic of Cyprus, and the courts of Cyprus have exclusive jurisdiction.

If you are a consumer resident in the EU, this does not deprive you of the protection of the mandatory consumer law of your own country, and you may bring proceedings in the courts of the member state where you live.

Please contact us first — most problems are resolved quickly by email. If we cannot resolve a complaint between us, consumers may contact the Consumer Protection Service of the Cyprus Ministry of Energy, Commerce and Industry, or the European Consumer Centre in their own member state.

17. Contact

Notices under this agreement should be sent to info@keltikos.com, or by post to our registered office shown in the footer of this page.